Hi I have ordered a quick start kit and don't have a virgin media wall socket. There is no way I can insert the isolator cable into the - 5223924. Socket should be on the underside. I have received my quick start-up kit. Stream from Virgin Media. Plug the cables into the Hub. Switched On Families. Plug the cordless base. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWall Socket. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Virgin offers self-install to properties that have recently had a service. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi i have received my broadband package but i don't have virgin media socket in the wall. There should be a wall mounted box somewhere inside that has an F socket on it. Take a look outside where the incoming cable is. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. I can’t find a wall socket anywhere that matches those indicated by virgin. Choose the best spot for your wifi hub. . No Virgin Media wall socket on 19-10-2022 08:24. I don't work for Virgin Media. I just received my Virgin kit but when I tried to instal it I realised that I don’t have a virgin wall socket , my neighbour has - 5169065It's quite possible that one socket is inactive because its cable was cut years ago. on 05-12-2022 15:05. Tudor. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Carley_S. ^Martin. The cable fits in the socket shown in the image attached. Explain you need a manned install. 3 minutes ago. Please help. . If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Re: No virgin media wall socket. 2 weeks ago - last edited 2 weeks ago. 0 Kudos Reply. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. 0 Kudos. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I just ordered the self equipment kit, broadband and Virgin media TV and just noticed we don't have a wall media socket, can we contact - 5171519Options. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Hi enteen18, thanks for posting and welcome back to our community. Broadband. Wow. Kit arrived today…no wall box so unable to install. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Home Phone. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. I don't work for Virgin Media. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. The wall socket is currently in the living room and I need it moved to another room. on 01-12-2022 11:22. I've got the same problem as above. com. Please there is no virgin media wall socket and I don't know how to go about the installation. Options. Re: No Virgin media wall socket. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. FYI it was push-fit, not screw on, even though the receiving socket on the. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. So yes, following many takeovers, this is now your Virgin Media connection. Call the Pre-installation and delivery team on 0800 052 1734. Post Replyon 17-12-2022 10:39. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. No vm wall socket. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Stream from Virgin Media. VM don't send out the quick start kit unless there has previously been a VM connection in that property. 0 KudosVery poor advice. Virgin Media; My Virgin Media; Shop; Help;. Mark as New; Bookmark this message;The photos show 2 different VM broadband sockets and 1 unbranded phone socket. Disappointing but not unexpected. Not all properties have a socket. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Learn more. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Unscrew the white cable with the black collar. I'm a Very Insightful Person, I'm here to. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501 Re: Wall socket. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Dave. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. RedTomato said: I removed my Virgin cable about a month ago. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. QuickStart, set up and connections. Plug the cables into the Hub. No virgin media wall socket. There are two empty wall sockets but the cable doesn’t fit into either. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. Mobile Your Account. Plug into the Virgin Media wall socket. Solved: Hello, ive tried calling and cant get through to book and engineer. Call the pre-installation and delivery team on 0800 052 1734. If you have been given a Quickstart pack,. My Virgin Media App. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Getting Connected with Virgin Media is easy when you have a wall socket. Tudor. Sorry to hear you don't have a VM wall socket. Standard Member. Home Phone. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. Jan 14, 2022. Mark as New. If you have no luck you will need a technician’s install. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. We have tried plugging it into the only box we found it would fit but no luck. Virgin Media; My Virgin Media; Shop;. My Virgin Media App. Virgin Phone Switchover. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Cable. My Virgin Media App. I don't have a Virgin wall socket. Feb 22, 2022. 0. on 30-09-2022 14:24. VM BB TV Landline. I don't see a virgin media wall socket. My Virgin Media App. The Hub 3 has arrived but the broadband spli. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559Hi. Browse Virgin Media Virgin Media Community. I'm here to share knowledge, I don't work for Virgin Media. Now have to wait until late next week for a technician to arrive!Feb 22, 2022. I am going to cancel. I have virgin media 1ghz. I moved house with my family and we wanted to move to Virgin Media. Options. Or a VM person will sort it for you when they get here in a day ot two. I have looked everywhere but can't seem to find one. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Explain what needs to be done and book an engineer visit. I tried calling for an - 5370472 My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Thanks . . on 15-11-2022 18:53. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Switched On. Legend Options. Awful first impressions of Virgin Media. #12. No, any cables within the house can be touched as much as the householder wants to touch them. Entertain me; Broadband Deals. Plug into the Hub. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. All forum topics; Previous topic; Next topic; 1 REPLY 1. Go to virginmedia. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Cihank617. I have no wall socket to plug my hub 4 into which I was ensured would be in my property by the sales team. on 21-02-2023 19:59. Virgin Phone Switchover. Stream from Virgin Media. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Hi team. Sorry to see that you have been having issues with connecting your equipment. Switched. I recently got Virgin broadband installed. I recently applied and received the delivery for a virgin package of tv broadband. Virgin Media Quickstart set up. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Phone line - 5 mins. VM BB TV Landline. Virgin Media Wall Socket Example 2. I'm a Very Insightful Person, I'm here to share knowledge. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Go to solution. I'm very sorry to hear about the non wall socket. This seems to be the only way that i can speak to someone about the issue. @umerarifkhan11 wrote:. Tudor. My problem, like many others is the main phone line is in one room and the hub in another. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Account - Cable. Browse Virgin Media Virgin. If you've set up an order and it's for a self installation and you're unsure you already have the required fittings, as @Tudor has advised, I would recommend calling the number. The other is marked TV, & this is used for TV & Broadband. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. Well I can't seem to find anything like that and the closest thing I can find is a. The box and cables may have been removed by the previous occupiers. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Manage Your Account. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Its a flat £25 charge to move the connection points and rebalance power levels. I have the new one as I. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. i don’t have a virgin media wall socket. I need to arrange for an engineer. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Virgin Media; My Virgin Media. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. However, since theres no virgin media socket is it possible if someone who works at v. Or if the other end of the white cable is in a more useful. I'm a Very Insightful Person, I'm here to share knowledge. Unscrew the white cable with the black collar. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. Could I get someone to come - 5400021 Hello. Virgin Mobile. on 05-09-2023 20:36. Check service status. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I wanted. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. My Virgin Media App. . My router does now provide internet but the light is always yellow and it. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Hi, Iv just received my new broadband. All the cabling is the property of Virgin Media and must not be touched. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. thanks - 5353271. No wall socket. Hi, I just received my hub. Browse Virgin Media Virgin Media Community. Being connected to the internet is one of the most important modern essentials in 2022,. Follow these steps to install your virgin Media Broadband, TV and Phone service. QuickStart, set up and connections. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayWe have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. Next, connect the power cable. com. Learn more. Phone. 6. --. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. You need a small spanner to remove this. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. All you need to do is contact Virgin Media and explain what the issue is. Can a - 5057222 - 2I assumed this would mean I have everything I would need however, I do not have the virgin media wall socket needed in my flat. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Browse Virgin Media Virgin Media Community. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I'm a Very Insightful Person, I'm. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Solved: Hi, I need to move my virgin wall socket but can’t work out how to speak to someone to arrange this when calling them. Stream from Virgin Media. There is another virgin media wall box but it only has what looks like an old DSL/phone line. . I only found an openreach mastersocket 5c in the flat. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Account - Mobile. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Browse Virgin Media Virgin Media Community. Virgin Media Community. 168. Manage Your Account. 1 ACCEPTED SOLUTION. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. i dont have the box on the wall that you need to plug it into - 5040054. I bought a powerline adpator that states can support up to 1ghz but at tops it was giving me 100MB which is worse than the wifi. Step 2. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. This is designed to push over the existing screw connector the outlet has. Any help please?Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Looks like the pin has come out from an old termination cap. See full list on itblogpros. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Just moved in to new (rental) flat. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. We have tried plugging it into the only box we found it would fit but no luck. I don't see a Virgin Media Wall Socket anywhere in. If your not a virgin media customer then nothing. on 15-11-2022 18:53. Entertain me; Broadband Deals. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Security matters. New Install Assistance. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Broadband and TV deals. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. cable from wall. #1. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Learn more. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Not able to set up my broadband. I'm here to share knowledge, I don't work for Virgin Media. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Trace any cables coming out of it and check the ends of them. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayVM don't use fibre inside the property. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2on a domestic hub you look at the values thus. Sign in . 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6 0 KudosJust like the other posts- I do not have a virgin media wall box. You should be able to do it on a call to CS. We're here to help. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Manage Your Account. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Browse Virgin Media Virgin Media Community. All the wall sockets I can see are for BT. . TV box - 15 mins. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. Stay safe online. Flag for a moderator; on 20-07-2023 13:38. He was going door to door. We can certainly look to get an engineer booked in for you. Manage Your Account. Either way. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Account - Cable. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Also there will be an external, often brown, omnibox. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Can I have - 5423708If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Post ReplyHi, I ordered a broadband only package and was told my address was applicable for a self install kit. Packages. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I have signed up as a new user for Virgin Fibre. Tudor. The cable line runs into the house to the socket but the router cable make end is - 5038783My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Need a Virgin Media Wall Socket Go to solution. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. The first thing is to start making alternative arrangements for your internet connectivity. Turn on and start the hub. It probably goes into another room in the house. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Thanks to everyone who replied to my question about removing old telephone boxes and wire. Give the pre-installs team a call on 0800 052 1734. I don't work for Virgin Media. 0800 052 1734-----Damaged Wall socket. If however the socket itself has been removed you will need assistance. Trace any cables coming out of it and check the ends of them. Go back to normal router mode as soon as the test is done. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. However, I do not have any of the specified wall sockets available. The wall socket I have within my home does not appear to be working. Check outside for the omnibox (brown or grey) and trace the cables to the inside. I have been given other details for the account such as the account number/area code and. on 23-10-2022 13:36. That is a Virgin telephone socket. Broadband and TV deals. Sign in . Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Security matters. My Virgin Media App. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . I'm a Very Insightful Person, I'm.